Exchanges

Our Return Policy

At CLACHE, every piece is selected with care and attention to quality. Due to the nature of our products and our commitment to quality, all eligible returns are issued as store credit only. We do not offer refunds to the original payment method.

Bags Only

Exchanges are available on bags only. For sanitation purposes, we do not accept returns or exchanges on accessories, including jewelry, sunglasses, belts, charms and hair accessories. All accessory sales are final.

Return Eligibility

To qualify, bags must be:

• Returned within 14 days of delivery.
• Unused, unworn, and in their original condition.
• Returned with all original packaging, tags, and accessories, where applicable.

Items showing signs of use, wear, damage, or alteration may not be eligible for store credit. Items marked final sale and any applicable hygiene-restricted items are not eligible for return.

Store Credit

Approved returns will receive store credit for the eligible purchase amount. Store credit is not a cash refund and cannot be returned to the original payment method.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a tracked shipping service, as CLACHE cannot guarantee receipt of items that are lost in transit.

How to Start a Return

Please contact CLACHE customer support before sending an item back to receive return instructions. Returns sent without prior authorization may not be accepted.